Support get complicated as employees work from home. COVID-19 is disrupting traditional support organizations, leading to explosive growth in remote IT work.
As employees move to remote work because of the coronavirus pandemic, the only way they can be supported is with remote tech support. Organizations built on a physical location model suddenly have a massive increase in demand, and may need to provide that support from their own home offices, where they may lack tools, policy, and procedure to be effective. These problems are not new, but they did quickly become a lot more relevant. Support.com has been working